Customer Discovery vs Feature Requests: What Should You Build?
Separate customer discovery from feature requests with an evidence ledger that records the job, consequence, workaround and smallest useful response.
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Conversations, first sales and reasons to stay.
Separate customer discovery from feature requests with an evidence ledger that records the job, consequence, workaround and smallest useful response.
Read the field noteUse customer interview questions that explore recent behaviour, existing workarounds, consequences and buying decisions without leading people toward your idea.
Read the field noteFind your first ten customers with a narrow segment, manual outreach, a clear first-use offer and a weekly learning ledger that separates interest from sales.
Read the field noteUnderstand founder community vs audience through member relationships, useful participation and repeat attendance, with a practical community benefit ledger.
Read the field noteBuild founder distribution on LinkedIn, Reddit and X through relevant discussion, honest affiliation and platform-aware participation rather than repeated pitches.
Read the field notePrice your first B2B product by separating customer value, delivery cost and a clear billing unit, then use small, honest commercial tests to learn.
Read the field noteDesign a paid pilot before building with one outcome, clear data access, success measures and an end decision, while keeping manual delivery visible.
Read the field noteDiagnose retention before adding features by separating acquisition fit, setup, first value and repeat-use failures, then review small cohorts honestly.
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